Refund and Returns Policy

Effective Date: 29/11/2024

Welcome to GP Digital We strive to provide you with high-quality digital products. Please carefully read our return and refund policy to understand the terms that govern the purchase of our digital goods. By purchasing from our store, you agree to the following terms:

1. Digital Product Nature

All products sold on GP Digital are digital and delivered instantly or shortly after purchase. As such, these products cannot be returned like physical goods. We encourage you to review the product details carefully before completing your purchase.

2. Refund Eligibility

We offer refunds under the following circumstances:

Technical Issues with the Product:
If the product you purchased has critical errors or does not work as described, and we are unable to resolve the issue within a reasonable time, you may request a refund
Non-Delivery:
If the product was not delivered due to technical issues on our end, we will provide the purchased product or process a refund.

3. Refund Exceptions

Refunds will not be provided in the following cases:

Change of mind after purchase.
Lack of understanding or knowledge of how to use the product.
Failure to meet system or software requirements listed in the product description.
Requests made more than 2Days after purchase.

4. Requesting a Refund

To request a refund, please follow these steps:

Email us at contact@gpdigital.shop with your purchase details, including your order number and the reason for the refund request.
Provide any supporting evidence if applicable (e.g., screenshots of errors).
Our team will review your request and respond within 5 Business Days.

5. Resolution Process

If your refund request is approved, the refund will be processed and credited via your original payment method within 3-10 business days. If additional information or troubleshooting is required, we will contact you via email.

6. Support and Assistance

If you encounter any issues with your purchased products, we encourage you to contact our support team at contact@gpdigital.shop before requesting a refund. Our team is committed to resolving issues promptly.

We appreciate your understanding and cooperation. If you have any questions about this policy, feel free to reach out to us at contact@gpdigital.shop

Thank you for choosing GP Digital.